Returns & Cancellation Policy

Codustry (Thailand) Co., Ltd. operates 183degree.com. This policy explains your right to cancel an order, when goods can be returned, and how refunds are processed.

1. Your statutory right to cancel (consumers)

If you are purchasing as a consumer, Thai law gives you a right to cancel that we cannot reduce or remove.

Under the Direct Sales and Direct Marketing Act B.E. 2545, you may cancel your purchase by giving us written notice within 7 days of receiving the goods (Section 33). You do not need to give a reason.

Once we receive your notice, we will refund the full amount you paid within 15 days (Section 36).

To cancel, send written notice to:

  • Email: support@183degree.com
  • Post: Codustry (Thailand) Co., Ltd., 75 Moo 13, Bangkru, Phra Pradaeng, Samut Prakarn 10130

Please include your order number and the items concerned. We recommend email so that the date of notice is recorded.

2. Condition of returned goods

To exercise the right above, goods must be returned:

  • Unused and in resalable condition
  • In original packaging, with all accessories, cables, manuals and anti-static bags
  • With any factory seals intact

Industrial electronics are sensitive to static discharge and physical handling. Goods returned damaged, incomplete, or without original packaging may not qualify.

Return shipping is at your cost unless the goods were faulty, damaged in transit, or not what you ordered. Please use a tracked service — we cannot process a refund for goods that do not reach us.

3. Items that cannot be returned

The following are excluded from change-of-mind returns:

  • Custom-configured and special-order items, including perception kits, made-to-order ZED Box configurations, and any item ordered specifically for you
  • Software, licences and digital activation codes once issued
  • Goods damaged by incorrect installation, wiring error, over-voltage, or use outside the manufacturer's stated specification
  • Goods where required anti-static packaging was discarded

This exclusion does not affect your rights where goods are faulty or not as described.

4. Faulty or incorrect goods

If goods arrive faulty, damaged, or are not what you ordered, contact us within 7 days of delivery with your order number and photographs. We will arrange replacement, repair, or refund at no cost to you, including return shipping.

Manufacturer defects arising after this period are handled under the manufacturer's warranty. Warranty does not cover damage from incorrect installation, wiring error, over-voltage, static discharge, unauthorised modification, or use outside stated specification.

5. Business and trade customers

Where goods are purchased in the course of business — including purchases made under a quotation, purchase order, or credit account — the consumer cancellation right in Section 1 does not apply.

Returns for business customers are by agreement. Please contact us before returning anything. Restocking charges may apply to items ordered specifically for you.

If you are unsure which applies to your purchase, ask us.

6. How refunds are made

Refunds are issued to the original payment method:

  • Credit/debit card — refunded to the same card; your bank may take 5–15 business days to post it
  • PromptPay — refunded to the originating account
  • Bank transfer — refunded to the account the payment came from; please supply account details in writing

We do not refund to a different person or account from the one that paid.

Where VAT was charged, the refund includes VAT and we will issue a credit note.

7. Order cancellation before dispatch

You may cancel any order before it is dispatched at no charge. Contact us as soon as possible — once an order has shipped, the return process above applies.

For special-order items, cancellation may not be possible once we have placed the order with the manufacturer. We will tell you if this is the case.

8. Complaints

If you are not satisfied with how we have handled a return, contact us first at support@183degree.com or +662-873-4448.

You may also contact the Office of the Consumer Protection Board (OCPB) — hotline 1166, or www.ocpb.go.th.

Codustry (Thailand) Co., Ltd.
75 Moo 13, Bangkru, Phra Pradaeng, Samut Prakarn 10130, Thailand
Tax ID: 0115563013340 · Tel: +662-873-4448 · support@183degree.com